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BOXIA – Blog

CRM

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E-commerce : 4 proven methods to improve customer service

Posted on 25 March 202223 January 2023by Boxia Team

Providing quality customer service is key to the success of an e-commerce business. Customers appreciate knowing that they have someone to contact when shopping online. 50% of customers * will […]

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  • CRM

The best tips for writing a great product sheet

Posted on 29 October 202111 February 2022by Boxia Team

Writing a product sheet is an important part of marketing. The competition online is so fierce that e-commerce sites must find a way to grab the customer’s attention. Writing […]

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  • CRM

Covid-19 and Ecommerce: Important tips for boosting business

Posted on 10 November 20205 August 2021by Boxia Team

With the Covid-19 crisis, some e-commerce sites have seen an surge in sales. Others, on the other hand, have seen their turnover decrease significantly. Here’s our advice to boost your […]

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  • CRM

E-commerce: Five secrets to building customer loyalty

Posted on 15 September 202016 April 2021by Boxia Team

All e-commerce businesses adopt strategies to build customer loyalty and ensure the long-term survival and profitability of their activity. Acquiring customers is indeed a priority, but knowing how to secure […]

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  • CRM

3 proven ways to improve customer loyalty

Posted on 16 January 202012 January 2021by Boxia Team

According to Emmett C.’s “Leading on the Edge of Chaos”. Murphy and Mark A. Murphy, customer loyalty can have more than beneficial effects for a company. For example, a 2% […]

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  • CRM

E-commerce: The importance of customer feedback management

Posted on 26 June 201812 January 2021by Boxia Team

Customer feedback has become an essential element to distinguish yourself from competitors and reassure future customers. By giving their opinion on the Internet, customers are now an active part of […]

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About Boxia

Welcome to the blog of BOXIA, the online platform that enables merchants to track all their shipments in real-time, proactively manage their delivery issues and inform their customers of their delivery's progress. You reduce by 80% calls and emails to your customer service, and increase your customer satisfaction. Here you will find all our advice on customer relationship, logistics, eCommerce and innovation as well as our tips and our news.

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