Providing quality customer service is key to the success of an e-commerce business. Customers appreciate knowing that they have someone to contact when shopping online. 50% of customers * will […]
CRM
The best tips for writing a great product sheet
Writing a product sheet is an important part of marketing. The competition online is so fierce that e-commerce sites must find a way to grab the customer’s attention. Writing […]
Covid-19 and Ecommerce: Important tips for boosting business
With the Covid-19 crisis, some e-commerce sites have seen an surge in sales. Others, on the other hand, have seen their turnover decrease significantly. Here’s our advice to boost your […]
E-commerce: Five secrets to building customer loyalty
All e-commerce businesses adopt strategies to build customer loyalty and ensure the long-term survival and profitability of their activity. Acquiring customers is indeed a priority, but knowing how to secure […]
3 proven ways to improve customer loyalty
According to Emmett C.’s “Leading on the Edge of Chaos”. Murphy and Mark A. Murphy, customer loyalty can have more than beneficial effects for a company. For example, a 2% […]
E-commerce: The importance of customer feedback management
Customer feedback has become an essential element to distinguish yourself from competitors and reassure future customers. By giving their opinion on the Internet, customers are now an active part of […]