In today’s digital market, e-commerce is booming, and competition is fierce. Neglecting order tracking and status is a common mistake that can harm your business. It’s crucial for e-commerce merchants to take proactive steps to avoid these issues and maintain a good reputation with customers. Let’s explore the risks of poor order tracking and practical solutions in this article.
Order tracking options improve online reputation
In the e-commerce industry, neglecting order tracking can turn out to significantly tarnish a business’s image. Customers expect regular updates on the status of their delivery and can become understandably irritated if they are not informed.
E-commerces that fail to offer delivery tracking options risk being perceived as unreliable or lacking transparency. Therefore, it is important for companies to establish effective order-tracking systems and communicate the information clearly to customers. Failing to do so might prompt buyers to cancel their orders or refrain from returning to the site.
Possible improvements include real-time tracking tools, automatic email notifications, or online chat options. By offering proactive and transparent tracking options, online businesses can reassure customers and strengthen relationships and overall e-reputation.
Consequences of a Poor E-reputation
A negative e-reputation can result in a series of adverse outcomes:
- Customer decline: Customers lose trust in the brand and are do not return to your site.
- Impact on sales: A bad image can lead to a decrease in sales.
- High costs: Order tracking errors can result in additional costs such as complaint management fees.
- Online reputation: Negative reviews and unfavorable comments on social media or review sites can lead to less online visibility.
Boost Customer Satisfaction
Some online businesses lose customers while others let Boxia handle delivery tracking. The former remain trapped in a loop as mentioned above—failing to closely monitor customer orders and only identifying issues when customers do; the latter have embraced Boxia’s platform and can now reap the benefits of optimized, proactive order tracking.
Handle delivery incidents and order tracking thanks to Boxia’s proactive management tool. Get real-time alerts to your phone if your delivery doesn’t go as planned.
With Boxia, you can tackle delivery delays before your customers even notice. As a result, clients no longer need to call customer service with delivery-related inquiries.
All tracking information, including the parcel’s tracking number, incident type (routing error, potential delay, address problem, damaged parcel, etc.), and carrier name, is visible on a single interface. No more wasting hours logging into different sites for tracking details.
At the end of the day, your customers are satisfied.. and a satisfied customer is a loyal customer!