Improving brand awareness on social networks is now a key challenge for all online retailers. Being present online is proof that a company exists. What’s more, a well-thought-out online visibility strategy helps your e-reputation grow faster and last longer. It is therefore in the interest of every brand to make it a daily priority.
There are many ways to promote your brand online. In this article, we look more specifically at social networks, which have numerous benefits in terms of visibility.
Let’s see why and how to improve your brand awareness through these powerful channels!
Communicate directly with your customers
The web is full of communication media outlets that are available to the general public. For a company, there is no shortage of ways to make itself known, even with the limited budget.
By creating social media accounts, you choose to expose your business to a large community of users from around the world. When a company wants to promote its brand, it needs to reach a broad target of potential customers. On social networks, there are also millions of Internet users who interact every day and share information.
This is an opportunity for a brand to approach consumers directly, to provide them with more information about the services and offers available. The importance of social networks for an e-commerce site is no longer questionable.
Create high value-added content
Content marketing plays a key role in gaining visibility. Broadcasting content on social networks on a regular basis is a way to attract customers and promote your brand.
Referring to inbound marketing, whose aim is to naturally attract customers to a company, content writing must be based essentially on the target customers’ expectations. If this strategy succeeds every time, the next step is to establish a solid and lasting relationship of trust with them.
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Build a community around your brand
Building a community where member users have the same interest in an offer is a way of creating a larger audience around a brand. If getting information from the company has become a reflex, obtaining information from a user allows a more objective appreciation of the products or services on offer. In fact, when making a purchase, it’s the user’s opinions that prevail, so treat your customers well!
Read about: 8 great tools to build your online store
Focus on the right platforms
Another great advantage of developing your brand on social media is the wide range of choices available, making easier to target the right audience. Of course, the aim is to be present everywhere, but some networks are more relevant than others depending on your business and your customers. Among your selection criteria, also take into account the publishing possibilities.
On Facebook and Twitter, for example, publishing updates, promotional offers, content distribution and links are all available options. Google+ also offers a number of tools dedicated to businesses to help them to improve their online presence (Google My Business, Google Places, Google Maps…).
So now you understand that social networks hold great potential for your brand. Don’t wait any longer to get out there and acquire new customers!
Boxia is a tool that allows online retailers to inform their customers in real-time throughout the delivery process and therefore reduce the number of calls and e-mails to their after-sales service by up to 40%. Boost your customer satisfaction with a unique and effortless delivery experience. Contact us now for more information or to see a live demo of our platform!
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