According to Emmett C.’s “Leading on the Edge of Chaos”. Murphy and Mark A. Murphy, customer loyalty can have more than beneficial effects for a company. For example, a 2% […]
CRM
E-commerce: The importance of customer feedback management
Customer feedback has become an essential element to distinguish yourself from competitors and reassure future customers. By giving their opinion on the Internet, customers are now an active part of […]
5 tips to avoid shopping cart abandonment
It is well known that the shopping cart abandonment rate is an important indicator for e-commerce sites and can represent a real loss of earnings for companies.
Online merchants dread […]
Great ideas to improve customer loyalty during the Christmas period
Running an e-commerce business is no easy task. It’s important to show creativity, originality and strategy in order to perpetuate your business and improve customer loyalty. But why is improving […]
E-commerce : 8 great tools to build your e-store
Are you looking for e-commerce tools to create or improve your e-commerce but you don’t have the right IT skills? No problem! Nowadays you can find a number of tools […]
What are online shoppers’ expectations?
How can you meet customers’ expectations? E-commerce is booming in France and although e-merchants are making significant online sales, many are struggling to earn a profit, so what do […]